Refund and Returns Policy
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in any original packaging.
We do not offer refunds or exchanges on our downloadable products.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Alternatively you can choose to exchange your item to item(s) of equivalent value in our store.
Late or missing refunds
If you haven’t received a refund yet, please contact your bank or credit card company, it may take some time before your refund is processed.
If you’ve done this and you still have not received your refund yet, please contact us at olobosk+support@gmail.com.
Discounted items
Discounted items will be refunded for the discounted price you paid if eligible as described above.
Shipping returns
To return your product, please first contact us at olobosk+support@gmail.com to receive shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at olobosk+support@gmail.com for questions related to refunds and returns.